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User Guides

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  • Why does the installation freeze or give me an error message?
  • Is Cox Elite Gamer safe to use?
  • How to set up your Cox Elite Gamer Service for an optimal connection
  • How do I generate a game report?
  • Cox Elite Gamer Service is not opening when I try to run it, what do I do?
  • Why does my game say that I have “Strict NAT Enabled”?
  • When I start a game with Cox Elite Gamer, my reporting seems wrong
  • Troubleshooting: Common Connection Problems
  • How to handle a Windows SmartScreen alert
  • Error: "Problem Detected"
  • How to use Manual Server Selection
  • How do I enable automatic multi-server selection?
  • Error: 577
  • Error: “Web Trust Failure”
  • Error: Configuration cannot be loaded
  • Error: “One or More Network Protocols are Missing”
  • How do I fix a “Local Area Connection Issue” or “Unidentified Network”?
  • How does the Cox Elite Gamer Service work?
  • Is there a free trial?
  • Will Cox Elite Gamer improve latency for satellite or EVDO/wireless internet connections?
  • How do I add a Steam game as a custom game?
  • How do I set up a custom game?
  • What do I do if my game isn’t supported?
  • What's ping, jitter, spike, and packet loss?
  • How does high ping and latency create lag (rubber banding)?
  • Which games does Cox Elite Gamer support?
  • Why doesn’t the application match my in-game ping?
  • What are the minimum system requirements to use Cox Elite Gamer?