This is caused by a certificate validation error that causes a denied access message to the user.
Establish where in the network the error is being generated from. To do so, follow these steps:
- Please ensure that your OS is Windows 7 or higher - as XP and Vista are no longer supported.
- Ensure that your date/time/region are correct via the control panel and that all Windows updates have been applied. You can also test whether enabling/disabling synchronization with internet time resolves the issue.
- Disable your anti-virus/windows defender - attempt to log in.
- If step 2 and or 3, doesn't allow you to log in, either reset your router to default settings or login to your router to absolutely ensure that the Cox Elite Gamer application is not being blocked.
- If you still cannot login, attempt to log in to Cox Elite Gamer from a different service provider. For example: using your mobile as a temporary hot spot with a tether.
- If step 5 is successful, please ensure that your router is configured and operating correctly. In some instances, failing routers have been found to be a cause for this error. Try bypassing your router and connecting directly to the internet via only your modem (if you have this option) to verify router is at fault.